Divine Stories

Privacy Policy

Nakladatelství Logos s.r.o., Company ID: 49709895, VAT ID: CZ49709895, with its registered office at Děvínská 2821/16, CZ 150 00 Prague, registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 253986 (hereinafter “we”), protects all personal data provided to it by its customers, potential customers, or other persons against misuse and processes it in accordance with current legislation.

We would like to inform you about certain rules and information in connection with European and Czech personal data protection legislation (GDPR and Act No. 110/2019 Coll., on the Processing of Personal Data), as the security of your personal data is our priority.

In this document, you will find basic and clear information about what personal data we process, the legal grounds for processing, the specific purposes, to whom the data may be disclosed, and what rights you have in connection with the processing of your personal data.

  1. What personal data do we process?
  2. a) Identification data, meaning first name and last name, and possibly also username and password;
    b) Contact data, meaning email address, phone number, and postal address;
    c) Your purchasing preferences, derived from your ratings of our goods and services or data about goods or services you viewed on our website;
    d) Order data, meaning information about goods and services you ordered, delivery and payment methods including bank account number, and communication related to your orders, including complaints;
    e) Cookies: When you visit our website, we store small files (cookies) on your device and subsequently read them, usually with your consent. If you do not give consent, we process only technical cookies necessary for the functioning of the website. More information can be found in the cookie bar or via the “Cookie settings” link on the website.
  3. For what purposes do we process your personal data and what authorizes us?
  4. Registration or placing an order
  1. If you register or place an order in our e-shop, we process your identification and contact data and order data for the purpose of fulfilling our contractual obligations (delivery of ordered products), without your consent.
  2. In case of registration or purchase, we also process your identification and contact data, order data, account data (if you have an account), data about goods and services purchased, and data about your behavior on our website based on our legitimate interest (without your consent), for the purpose of creating personalized offers and targeted advertising displayed on our website. Our legitimate interest is the ability to offer you relevant goods and services.

For example: if you browse children’s books, we may display similar products on your next visit and tailor offers based on your preferences.

You have the right to object to this processing.

  1. Communication regarding customer rights (including complaints)

For handling complaints, contract withdrawals, claims, or other rights, we process personal data including name, address, phone number, email, purchase data, and possibly call recordings.

This processing is based either on legal obligations or our legitimate interest in proving claims in administrative or legal proceedings.

  1. Offers, targeted advertising, satisfaction surveys

Unless you opt out, we may use your contact data to send satisfaction surveys and marketing offers via email, SMS, phone, or post, in accordance with applicable laws.

If you consent to marketing cookies, offers may also be displayed on social media.

We process data about your orders, website activity, and newsletter interactions to create personalized offers and advertising.

Even without logging in, we may collect data about your browsing behavior (e.g. via cookies) to segment customers and tailor offers.

  1. Newsletters and marketing communications

If you subscribe to newsletters, we process your email address based on your consent to send marketing emails and communications.

Your email will only be processed after you confirm your subscription. If not confirmed, it will be deleted.

If you are a regular customer, we may also process your name, email, and phone number based on legitimate interest to send offers related to your purchases.

  1. Legal obligations and claims

We may process your personal data to enforce our legal claims (e.g. unpaid debts) based on legitimate interest.

We also process data to comply with legal obligations, especially accounting and tax regulations, and for inspections by public authorities.

  1. Who processes your personal data and to whom is it disclosed?

We act as the data controller and determine the purposes and means of processing.

We may use processors who handle data only according to our instructions, including:

  1. a) cloud service providers and IT support providers;
    b) marketing tool providers:
  • Webkitty hosting s.r.o.
  • Helena Horáková
    c) providers of SMS and chat communication tools;
    d) delivery service providers:
  • PPL CZ s.r.o.
  • Zásilkovna s.r.o.
  • Comgate a.s.

Your data is processed exclusively within the EU/EEA and is not transferred to third countries.

  1. Sources of personal data

We primarily process data you provide directly when placing orders, creating an account, communicating with us, or browsing our website.

  1. Retention period

We retain personal data for:

  1. a) the duration of your consent (or until withdrawn);
    b) 3 years from your last purchase (for marketing);
    c) 4 years (for complaints and legal claims);
    d) 3 years after termination of book club membership;
    e) 10 years (for accounting and tax obligations), or 2 years for other regulatory purposes.
  2. Your rights

Right of access – to know what data we process and request a copy (first copy free).

Right to rectification – to correct inaccurate or incomplete data.

Right to erasure – in certain cases (e.g. data no longer needed or consent withdrawn).

Right to restriction of processing – in specific situations (e.g. dispute over accuracy).

Right to object – especially to processing based on legitimate interest (e.g. marketing).

Right to withdraw consent – where processing is based on consent.

Right to data portability – to receive your data in a structured, machine-readable format or transfer it to another controller.

Right to lodge a complaint – with the supervisory authority (Office for Personal Data Protection, Prague).

You may contact us regarding any matters related to personal data at: obchod@nakladatelstvilogos.cz.

We will respond without undue delay, within one month at the latest (extendable by two months in complex cases).

This policy is effective from April 1, 2026.

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