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Terms and Conditions

Terms and Conditions
for the online store www.nakladatelstvilogos.cz

The operator of the store is:
Nakladatelství Logos s.r.o.
Děvínská 2821/16, CZ 150 00 Prague
Company ID: 04808193
VAT ID: CZ04808193
Contact person: Andreas Kaulfuss, eshop@nakladatelstvilogos.cz

These General Terms and Conditions (“Terms”) of Nakladatelství Logos s.r.o., with its registered office at Děvínská 2821/16, Smíchov, 150 00 Prague 5, Company ID 04808193, registered in the Commercial Register under file no. C 253986 maintained by the Municipal Court in Prague, email eshop@nakladatelstvilogos.cz, phone number +420 731 451 300, business address (“We” or “Seller”), regulate in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code”), the mutual rights and obligations of you, as buyers, and us, as sellers, arising in connection with or on the basis of a purchase contract (“Contract”) concluded through the e-shop on the website www.nakladatelstvilogos.cz.

All information regarding the processing of your personal data is contained in the Privacy Policy, which you can find here.

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language. We may unilaterally amend or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the period of validity of the previous version of the Terms.

As you are certainly aware, we primarily communicate remotely. Therefore, our Contract is also concluded using means of distance communication that allow us to reach agreement without our and your simultaneous physical presence, and the Contract is thus concluded remotely within the e-shop environment via the website interface (“e-shop web interface”).

If any part of the Terms conflicts with what we have mutually agreed upon during your purchase process in our e-shop, such specific agreement shall prevail over the Terms.

  1. SOME DEFINITIONS
  1. Price means the financial amount you will pay for the Goods;
  2. Shipping Price means the financial amount you will pay for delivery of the Goods, including packaging costs;
  3. Total Price means the sum of the Price and the Shipping Price;
  4. VAT means value added tax under applicable legal regulations;
  5. Invoice means a tax document issued in accordance with the VAT Act for the Total Price;
  6. Order means your binding proposal to conclude a Contract for the purchase of Goods with us;
  7. User Account means an account created based on the data you provide, enabling storage of entered data and history of ordered Goods and concluded Contracts;
  8. You means the person purchasing in our e-shop, referred to by law as the buyer;
  9. Goods means anything you can purchase in the e-shop.
  1. GENERAL PROVISIONS AND INFORMATION
  1. The purchase of Goods is possible only via the e-shop web interface.
  2. When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. The information you provide in the Order will therefore be considered correct and truthful.
  3. Our e-shop also provides access to product reviews made by other consumers. We ensure and verify the authenticity of such reviews by linking them to specific orders; in our internal system, each review is associated with an order ID, enabling us to verify and prove that the review originates from a real consumer.
  1. CONCLUSION OF THE CONTRACT
  1. The Contract is concluded remotely via the e-shop, and you bear the costs of using distance communication means. However, these costs do not differ from the basic rate you pay for using such means (in particular internet access), and therefore you should not expect any additional charges from us beyond the Total Price. By submitting the Order, you agree to the use of distance communication means.
  2. In order to conclude the Contract, you must create an Order in the e-shop. This proposal must include the following information:
    1. Information about the Goods being purchased (in the e-shop, you select the Goods you are interested in by clicking the “Add to cart” button);
    2. Information about the Price, Shipping Price, method of payment of the Total Price, and the requested method of delivery; this information is entered during the creation of the Order within the e-shop user interface, while the Price, Shipping Price, and Total Price are displayed automatically based on the selected Goods, delivery method, and payment method;
    3. Your identification and contact details necessary for delivery of the Goods, in particular your first name, last name, delivery address, phone number, and email address.
  3. During the creation of the Order, you may modify and check the data until the Order is completed. After reviewing the Order, you complete it by clicking the “Order with obligation to pay” button. Before clicking the button, you must confirm that you have read and agree to these Terms; otherwise, it will not be possible to complete the Order. A checkbox is used for this confirmation. After clicking the “Order with obligation to pay” button, all entered information will be sent directly to us.
  1. We will confirm your Order as soon as possible after it has been delivered to us by sending a message to your email address provided in the Order. The confirmation will include a summary of the Order and these Terms as an attachment to the email. The Terms in the version effective on the date of the Order, i.e. the version attached to the confirmation email, form an integral part of the Contract. The Contract between you and us is concluded upon confirmation of the Order.
  2. There may be cases where we are unable to confirm your Order. This includes, in particular, situations where the Goods are unavailable or where you order a greater quantity of Goods than is permitted by us. Information about the maximum quantity of Goods will always be provided in advance within the e-shop and should therefore not come as a surprise. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. In such a case, the Contract is concluded at the moment you confirm our offer.
  3. If an obviously incorrect Price is stated in the e-shop or in the Order, we are not obliged to supply the Goods at that Price, even if you have received an Order confirmation and the Contract has been concluded. In such a situation, we will contact you without undue delay and send you an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded when you confirm our offer. An obvious pricing error includes, for example, a situation where the Price does not correspond to the usual price offered by other sellers, or where a digit is missing or extra.
  4. Once the Contract is concluded, you are obliged to pay the Total Price.
  5. If you have a User Account, you may place an Order through it. Even in such a case, you are obliged to check the correctness, truthfulness, and completeness of the pre-filled data. The method of creating an Order is otherwise identical to that of a buyer without a User Account, with the advantage that you do not need to repeatedly enter your identification details.
  6. In some cases, we allow you to use a discount when purchasing Goods. To receive the discount, you must enter the relevant discount details in the designated field when creating the Order. If you do so, the Goods will be provided at the discounted price.
  7. USER ACCOUNT
  1. Based on your registration in the e-shop, you may access your User Account.
  2. When registering a User Account, you are obliged to provide all entered information correctly and truthfully and to update it in case of any changes.
  3. Access to the User Account is secured by a username and password. You are obliged to maintain confidentiality regarding these access credentials and not provide them to any third party. We bear no responsibility in case of misuse of these credentials.
  4. The User Account is personal, and you are not entitled to allow third parties to use it.
  5. We may cancel your User Account, especially if you have not used it for more than 100 days or if you breach your obligations under the Contract.
  6. The User Account may not be available continuously, particularly with regard to necessary maintenance of hardware and software.
  1. PRICING AND PAYMENT TERMS, RETENTION OF TITLE
  1. The Price is always stated within the e-shop, in the Order proposal, and in the Contract. In the event of any discrepancy between the Price stated for the Goods in the e-shop and the Price stated in the Order proposal, the Price in the Order proposal shall apply, which will always be identical to the Price in the Contract. The Shipping Price or conditions for free shipping are also stated in the Order proposal.
  2. The Total Price is stated including VAT and all statutory fees.
  3. We will require payment of the Total Price from you after the conclusion of the Contract and before delivery of the Goods. You may pay the Total Price using the following methods:
    1. Bank transfer. Payment details will be sent to you in the Order confirmation. In the case of payment by bank transfer, the Total Price is due immediately.
    2. Online card payment. In this case, the payment is processed via the Stripe payment gateway, and the payment is governed by the terms of this gateway available at: https://stripe.com/. In the case of online card payment, the Total Price is due immediately.
  4. The Invoice will be issued in electronic form after payment of the Total Price and sent to your email address. The Invoice will also be physically enclosed with the Goods and available in your User Account.
  5. Ownership of the Goods passes to you only after you have paid the Total Price and taken delivery of the Goods. In the case of payment by bank transfer, the Total Price is deemed paid when it is credited to our account; in other cases, it is deemed paid at the moment the payment is made.
  1. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE
  1. The Goods will be delivered to you no later than within 30 working days, using the method of your choice. You may choose from the following options:
    1. Delivery via transport companies;
  2. The delivery time always depends on the availability of the Goods and the selected delivery and payment method. The estimated delivery time will be communicated to you in the Order confirmation. The time stated in these Terms is indicative only and may differ from the actual delivery time.
  3. Upon receiving the Goods from the carrier, you are obliged to check the integrity of the packaging and, in case of any defects, immediately notify the carrier and us. If the packaging shows signs of damage indicating unauthorized handling or tampering with the shipment, you are not obliged to accept the Goods from the carrier.
  1. If you breach your obligation to accept the Goods, except in cases under Article 6.3 of the Terms, this does not constitute a breach of our obligation to deliver the Goods to you. At the same time, your failure to accept the Goods does not constitute withdrawal from the Contract between us. However, in such a case, we have the right to withdraw from the Contract due to your material breach of the Contract, or to store the Goods, for which we are entitled to a fee of €25. If we decide to withdraw from the Contract, the withdrawal becomes effective on the day it is delivered to you. Withdrawal from the Contract does not affect the claim for payment of the Shipping Price or any claim for damages, if incurred.
  2. If, for reasons on your part, the Goods must be delivered repeatedly or in a manner other than agreed in the Contract, you are obliged to reimburse us for the costs associated with such repeated delivery. Payment details for these costs will be sent to your email address specified in the Contract, and they are due within 14 days from delivery of the email.
  3. The risk of damage to the Goods passes to you at the moment you take delivery of them. If you fail to take delivery of the Goods, except in cases under Article 6.3 of the Terms, the risk of damage passes to you at the moment you had the opportunity to take delivery but failed to do so for reasons on your part. The transfer of risk means that from that moment you bear all consequences associated with loss, destruction, damage, or any deterioration of the Goods.
  4. If the Goods are not listed as in stock in the e-shop and only an indicative availability period is provided, we will always inform you in the event of:
  1. an extraordinary production outage of the Goods, in which case we will inform you of the new expected availability date or that it will not be possible to deliver the Goods;
  2. delays in delivery from our supplier, in which case we will inform you of the new expected delivery date.
  1. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
  1. We guarantee that at the time the risk of damage to the Goods passes under Article 6.6 of the Terms, the Goods are free from defects, in particular that the Goods:
    1. correspond to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed characteristics;
  2. Rights and obligations regarding defective performance are governed by applicable generally binding legal regulations (in particular Sections 2099–2117 and 2161–2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
  3. If the Goods have a defect, in particular if any condition under Article 7.1 is not met, you may notify us of the defect and exercise your rights arising from defective performance (i.e. make a complaint) by sending an email or letter to our contact details. You may also use the model complaint form provided by us, which forms Annex No. 1 to the Terms. When making a claim, you must choose how you wish the defect to be resolved; this choice cannot be changed later without our consent. We will handle the complaint in accordance with your chosen right.
  4. If the Goods have a defect, you have the following rights:
    1. to have the defect remedied by delivery of new Goods without defects or by delivery of the missing part; or
    2. to have the defect remedied by repair of the Goods,
      unless the chosen method is impossible or disproportionately costly compared to the other method, taking into account in particular the significance of the defect, the value the Goods would have without the defect, and whether the defect can be remedied by the other method without significant inconvenience to you.
  5. We are entitled to refuse to remedy the defect if it is impossible or disproportionately costly, especially considering the significance of the defect and the value the Goods would have without the defect.
  6. You also have the right to:
    1. a reasonable discount on the Price; or
    2. withdraw from the Contract,
      if:
    3. we refuse to remedy the defect or fail to remedy it in accordance with legal regulations;
    4. the defect occurs repeatedly;
    5. the defect constitutes a material breach of the Contract; or
    6. it is evident from our statement or circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.
  7. The right to withdraw from the Contract does not apply if the defect is insignificant.
  8. You are not entitled to rights arising from defective performance if you caused the defect yourself.
  9. Wear and tear caused by normal use of the Goods, or in the case of used Goods, wear corresponding to their prior use, is not considered a defect.
  10. When you make a complaint, we will issue you a written confirmation stating:
  11. the date when the complaint was made;
  12. the subject of the complaint;
  13. the method of resolution you request;
  14. your contact details for notification of the complaint outcome.
  15. Unless we agree on a longer period, we will remedy defects and inform you of the outcome within 30 days of receiving the complaint. If this period expires without resolution, you may withdraw from the Contract or request a reasonable discount.
  16. We will inform you of the outcome of the complaint by email and issue confirmation of the date and method of resolution. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs. You must prove these costs (e.g. by receipts or proof of shipping costs). If the defect is remedied by delivering new Goods, you are obliged to return the original Goods to us; however, we will bear the cost of returning them.
  17. If you are a business, you are obliged to report and point out defects without undue delay after you could have discovered them, no later than three days after receiving the Goods.
  18. If you are a consumer, you have the right to claim defects in consumer Goods within 24 months of receipt.
  1. WITHDRAWAL FROM THE CONTRACT
  1. Withdrawal from the Contract, i.e. termination of the contractual relationship from the beginning, may occur for reasons and in the manner set out in this article or other provisions of the Terms where withdrawal is expressly stated.
  2. If you are a consumer, i.e. a person purchasing Goods outside your business activity, you have the right under Section 1829 of the Civil Code to withdraw from the Contract without giving any reason within 14 days from the conclusion of the Contract, or in the case of Goods, within 14 days from their receipt. If the Contract concerns multiple items or deliveries, the period runs from receipt of the last item or delivery. If the Contract provides for regular repeated deliveries, the period runs from receipt of the first delivery.
  3. You may withdraw from the Contract by any demonstrable means (in particular by email or letter to our contact details). You may also use the model withdrawal form provided by us, which forms Annex No. 2 to the Terms.
  4. However, even as a consumer, you may not withdraw from the Contract in cases specified in Section 1837 of the Civil Code.
  5. The withdrawal period under Article 8.2 is deemed observed if you send us notice of withdrawal within that period.
  6. If you withdraw under Article 8.2, you must return the Goods to us within 14 days and bear the costs of returning them. You are entitled to reimbursement of the Shipping Price, but only up to the amount corresponding to the cheapest delivery method we offered. If you withdraw due to our breach of the Contract, we also bear the return costs, again only up to the cheapest offered delivery method.
  7. Upon withdrawal, the Price will be refunded within 14 days from the effective date of withdrawal to the account from which it was paid or another account specified by you. However, the refund will not be made before we receive the Goods or you prove they have been sent back. Please return the Goods clean and, if possible, in the original packaging.
  8. In case of withdrawal, you are liable for any decrease in the value of the Goods resulting from handling beyond what is necessary to become familiar with their nature, characteristics, and functionality, i.e. as you would in a physical store. If we have not yet refunded the Price, we may offset our claim for such costs against your claim for a refund.
  9. We are entitled to withdraw from the Contract at any time before delivering the Goods if there are objective reasons preventing delivery (especially reasons on the part of third parties or due to the nature of the Goods), even before the period specified in Article 6.1. We may also withdraw if it is evident that you intentionally provided incorrect information in the Order. If you purchase as a business, we may withdraw at any time without giving a reason.
  1. CONSUMER DISPUTE RESOLUTION
  1. We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826(1)(e) of the Civil Code.
  2. Consumer complaints are handled via the email address eshop@nakladatelstvilogos.cz. We will send information about complaint handling to the buyer’s email address.
  3. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 796/44, 110 00 Prague 1, Company ID: 000 20 869, website: http://www.coi.cz, is competent for out-of-court settlement of consumer disputes arising from the Contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and a consumer arising from an electronically concluded purchase contract.
  4. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes.
  1. FINAL PROVISIONS
  1. The legal relationship is governed by the law of the Czech Republic. If you are a consumer, this does not affect your rights under applicable legal regulations.
  2. All written correspondence will be delivered electronically by email. Our email address is listed in our identification details. We will send correspondence to your email address provided in the Contract, User Account, or used to contact us.
  3. The Contract may only be amended by our written agreement. However, we are entitled to amend these Terms; such changes will not affect already concluded Contracts but only those concluded after the change becomes effective. We will inform you of changes only if you have a User Account or if we deliver Goods to you regularly. The information will be sent at least 14 days before the change takes effect. If you do not terminate the contract for regular deliveries within 14 days of notification, the new Terms become part of the Contract and apply to subsequent deliveries. The notice period in case of termination is 2 months.
  4. In cases of force majeure or unforeseeable events (natural disasters, pandemics, operational failures, supplier outages, etc.), we are not liable for damage caused, and if such circumstances last longer than 10 days, both parties have the right to withdraw from the Contract.
  5. Annexes to the Terms include a model complaint form and a model withdrawal form.
  6. The Contract, including the Terms, is archived electronically by us but is not accessible to you. However, you will always receive these Terms and the Order confirmation by email, ensuring access to the Contract without our assistance. We recommend saving them.
  7. These Terms come into effect on April 1, 2026.
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